Welcome to Wazo Release Note Documentation!

INTRODUCTION

This version of Wazo Web and Desktop integrates important fix and is significantly more reactive
It also integrates an advanced way to record log for support purpose.

We strongly advise to update all Wazo Desktop application to this new version.

IMPROVEMENTS

Application can now be provisionned with a configuration file

This configuration helps the application to activate and configure following functionnalities:

• Activation or not of auto-update (only for Wazo Desktop)
• Activation or not of emmergency alert information top ban
• STUN server
• TURN server activation and parameter
• Server and log detail recorded
• ICE timeout

For more information, please refer to this dedicated documentation

Capacity to record live log into a remote server

This new version includs the possibility to record accurate level of log on a specific server.
This functionnality can be very usefull to help user support.

Activation of this functionnality is possible through the Configuration file.

When activated, user has also the possibility to report a bug by clicking on a dedicated button in left blue panel. The information will be recorded in live logs.

Display notification when call is not answered

Wazo application now inform the user by a visual notification when a call is not answered:

• Call as been hanguped by the caller
• Call as been answered on another line
• Call as been answered by a Wazo collegue for one of the following reasons:
  • Call interception
  • Call fron a group answered by a collegue
  • Call from a queue answered by a collegue

Inform user if call is hanguped due to an audio source issue

If audio source are not well setuped, call will automatically be hanguped.

Wazo applications now informs the reason when this automatic action is performed.

It help the user to understand why the call has been hanguped in order for the user to focus on  material problem resolution.

Display application version in login screen

It is now possible to display Wazo Web and Desktop application version directly from login screen

TECHNICAL

Capacity to login with Refresh Token

In order to simplify some support action, Wazo Web and Desktop now give a new way to login into the application without password. It use the refresh token, a secured token created by the user.

To acces this functionnality, click five times on wazo logo in the login page.

Use new agentd endpoints to logoff/pause/unpause agents

Wazo Stack 20.16 change agentd endpoints

This new version of Wazo Web and Desktop is compatible with old and new agentd endpoints.

FIX

• Missing presence in internal phonebook
• POPC - Audio alert is working only on one POPC
• Callflip issue
• POP UP Button freeze when answering
• POP UP reactivity
• Freeze LDAP
• Double call not robust
• Call is displayed as relocable after a network disconnection
• Red ban not connected after long computer sleep
• Application don't ring on Windows
• Answer is not reactive
• Call log issue
• Application should not affect agent distribution logic when licence is not Customer Relationship
• Cannot hangup call after Intercept call
• Answer a CTI call display it in main screen
• Do not hangup CTI calls when quitting/reloading WDA
• Indirect transfer not working in CTI mode
• Put a contact in favorite is not working when same ID
• Change server still use old websocket
• Don't see participant when entering a video conference
• Indirect transfert not working in CTI mode
• Be more defensive when receiving a Cancel
• Camera display 1s for a muted user joining a video conference
• Enter in conference - see other participant during a second even if camera is off
• Don't see participant when entering a video conference
• Answer after call is cancel, call should not stay visible as active call
• Caller name is nos resolved the same in Recent compare to Call
• Wrond caller id after external indirect transfer
• Voicemail are not played on the good speaker
• User can't calls in desktop app after replacing WebRTC line in Portal
• No Wazo WS reconnection after a restart of the websocketd service
• Put a contact in favorite is not working when same ID
• Change server still use old Websocket