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Version 1.8.0
New functionnalities
Support Center - Phase 1
We are pleased to introduce Support Center phase 1 integration.
It allows to pilote following Support Center functionnalities directly from web and desktop applications
- Login / Logout
Allow agent to receive calls on all queues he belongs to.
- Pause / Resume
When login, it allows an agent to be in pause in order to do other task than answering calls.
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User is not logged in as an agent. |
User is logged in as an agent. User can logout from queues. |
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User is logged in as an agent, in pause. user can logout from queues. |
The support center login status is not linked to Web or Desktop application login.
User does not need to be connected in web or desktop application to remain logged in in queues as an agent.
Once user is logged in in queues as an agent, calls will automatically be distributed to this agent on all his lines, depending on the configurations of all queues he belongs to (see portal).
Please find here more details (in French. EN version coming soon) about Support Center functionnality integrated in Wazo Web and Desktop applications.
Call button improved
The way buttons are displayed in a call have been improved for a better comprehension.
Active call interaction improved
Active calls displayed on top left are now mainly controllable directly from that display.
Hangup, hold and relocalisation are accessible directly from that section.
Other improvements
Transfer functionnality
"Transfer a call" functionnality has been improved for a better utilization and less impact on Wazo Stack.
1/ Transfer displays results only when writing more than 3 characters in the search field
2/ Search field wait 500ms before displaying result in order to let the user write the correct query.
3/ Search field is locked while displaying results. Once results are displayed, the search field is open again.
Colors and police homogenization
Color (blue) and police used in the application have been changed to be homogeneous with Portal and mobile application.
Application header name has changed
Desktop application previously named "Songbird" is now called "Wazo Desktop"
Web application previously named "Songbird" is now called "Wazo Web"
Bug Resolution
- Resolve Jabra infinite ring;
- Resolve same number, display as two different contacts;
- Resolve calling a Google contact may dial another number than displayed;
- Resolve "Maximum call stack size exceeded" error when calling conference from application;
- Resolve Transfer search result do not work all the time;
- Resolve details on history listing should not show ZERO;